Sharp Stock

English

简体中文

English

简体中文

Support & Feedback ​

Welcome to Sharp Stock. We are committed to providing an efficient, professional, and local-first game digital asset management tool for small to medium-sized game development teams and individual developers.

If you encounter any issues during use, have suggestions for improvement, or require technical support, please contact us through the channels listed below.

Contact & Support ​

  • Support Email: sharpstock@sharpknife.games
  • Response Expectation: We highly value your feedback. You can expect a response from us within 1 to 2 business days.

Supported Platforms ​

  • macOS App Store
  • Microsoft Store
  • Steam

To help resolve your issues more quickly, you can also consult our online documentation directly:

  • 📖 User Manual: Explore the core features, basic operations, asset import/export, and SVN team collaboration.
  • 🔒 Privacy Policy: Read our privacy terms to learn how we protect your data security based on our local-first principles.
  • ❓ FAQ: Check out answers to frequently asked questions and troubleshooting steps.

Known Limitations ​

1. macOS App Sandbox Restrictions ​

To comply with Apple's security requirements, the Mac App Store version of the application runs in an App Sandbox environment. By default, the application cannot read or write to arbitrary folders on your computer.

  • Symptom: The app might prompt that it cannot access a folder or trigger an error when importing external assets, scanning, or switching libraries if the target directory is not authorized.
  • Solution: When creating or importing an asset library for the first time, please explicitly select and authorize the target directory in the system folder picker popup. If permissions are lost, you can re-authorize it in the "Settings" page.

2. External API & Extension Constraints ​

  • API Key Configuration: The TinyPNG image compression and AI-powered tag/description generation features require you to manually configure your own API keys (e.g., OpenAI, Azure, TinyPNG, etc.) in the "Settings" page before they can be used.
  • Platform Feature Differences: Due to platform store review policies, the AI integration settings and compression config pages are not available in the Steam version. These features are fully supported and configurable in the Microsoft Store and App Store builds.